FAQs
Custom and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Cancellations
Request a cancellation before item has dispatched (within two working days).
Refunds
These will be reviewed on a case by case basis. Please get in touch to see how we can help with any issues.
Returns
There is a 30 day window for returning items. Ensure these have not been used, worn or washed. Click here for returns form.
Discretion
All packages are shipped discreetly. Your parcel won’t have any markings, branding or logos, except for the address label and courier sticker. Your credit or debit card statement will not show the name “The Sanctuary of Sin”, instead it will show the name ‘TSOS'.
Shipping
We aim to dispatch orders within 2 working days. Free UK delivery. Orders individually priced for international shipping.